TAP TO PAY WITH EFTPOS AIR MAKES FUNDRAISING SIMPLE
No cash? No worries. Easily take donations for your next fundraiser with the EFTPOS Air App on a compatible phone or tablet.¹
Make giving easier for donors who don’t carry cash
No extra hardware needed
Just download the EFTPOS Air App on your compatible device.1
Central user management
Add or remove users as needed via the EFTPOS Air App or Portal.
Run events in multiple places
Accept payments on multiple devices in different locations.
Safe, secure payments
Data is encrypted in the same way as an EFTPOS machine.
Simple pricing with exclusive rates for charities
Simple costs: no setup costs, monthly fees or lock-in contracts - just pay the transaction fee3 on what you process
Same-day funds settlement: nightly into your Westpac Community Solutions One account
Set up automatic card surcharging: helps recover transaction costs.
For more information about EFTPOS Air and our exclusive rates for charities and not-for-profits, call us on 1800 029 479 (8am-8pm Sydney time, Mon-Fri).
How do I manage my fundraisers?
Once you’re set up with your Westpac Community Solutions One account that’s linked to your EFTPOS Air facility:
Admin rights
The administrator can manage user logins, roles, and permissions via the EFTPOS Air App or portal.
User onboarding
Onboard and manage user access via the app or portal, so volunteers can instantly take donations.
Start fundraising
Users download and log into the app to start, allowing admins to view payments received by users.
Removing access
Admins can instantly remove users through the app or portal if a volunteer no longer needs access.
Must haves to get started
Community Solutions One account
Tailor-made for not-for-profit organisations, this account:
- Has no monthly or transaction fees5
- Provides 24/7 banking through Online Banking and the Westpac App6
- Connects to your EFTPOS Air facility to receive settlements.
Eligibility criteria for a Community Solutions One account
You must be:
- 18+ years old (applicant plus all signatories)
- Not-for-profit organisations including charities, schools, community and sporting groups
- Operating in Australia with an Australian address.
Make an appointment at any branch
All signatories of the Community Solutions One account must attend and provide:
ID options
One of the following for each account signatory:
- Driver’s licence
- Passport
- Birth/citizenship certificate PLUS Medicare card or recent utility bill in their name.
Documentation
Please provide one of the following documents:
- Memorandum and articles of association confirming your not-for-profit status
- ATO income tax exemption certificate
- Certificate of registration, or certificate of incorporation if a community group.
Ready to get started?
Set up an account
You'll need a Community Solutions One account if you don't have one yet. To open, make an appointment at any branch.
then
Apply for EFTPOS Air
Call 1800 029 749 8am-8pm (Sydney time), Mon-Fri. EFTPOS Air applications are typically approved in just one business day.
Set it up once, then go, go, go
24/7 on-the-go support
Access in-app tutorials to make the most of EFTPOS Air, get answers online via the dedicated EFTPOS Air Support Centre, or speak to our Australia-based Merchant Helpdesk, available 24/7, on 1800 029 749.
How EFTPOS Air is already helping the Girl Guides
"It’s very easy to set up and use the app, and we didn’t need to buy any external devices. We didn't need to learn anything new to be able to operate this.”
Gabrielle Head, NSW Guide Leader
Frequently asked questions
Not-for-profit organisations including charities, community and sporting groups, schools, government bodies, and registered political parties, operating in Australia with an Australian address are eligible to apply for EFTPOS Air.
The EFTPOS Air App is free to download. All you pay is a transaction fee when you use the app to accept card and mobile device payments.3
Our standard rate is 1.4%, with exclusive rates available for charities and not-for-profits, please give us a call on 1800 029 479 (8am-8pm Sydney time, Mon-Fri) to discuss.
Tap to Pay on iPhone requires iPhone XS or later running iOS 16.4 or later. The device must be logged into iCloud and set up with Face ID, Touch ID or Passcode. Some contactless cards may not be accepted by EFTPOS Air.
Android phones and tablets will need to be Near Field Communication (NFC) enabled and running on one of the supported Android Operating Systems (OS), which may change from time to time.
Yes, EFTPOS Air can accept payments via multiple devices at the same time. Simply let us know how many devices/users you need when applying. If you already have EFTPOS Air, please call us at 1800 029 749 (8am-8pm Sydney time, Mon-Fri) to add more users to your existing facility.
The EFTPOS Air App and portal allow you to manage the users, roles, and permissions associated with your business. EFTPOS Air lets you set which features are available to each user, for example, the ability to refund transactions or view sales reporting. All changes are made in real-time, giving you confidence that your users always have the right access.
Learn more about managing users, roles, and permissions on the EFTPOS Air Support Centre.
No. You’ll need an internet connection on your device to take payments. EFTPOS Air uses your device's existing network to process payments (e.g., via 5G or Wi-Fi).
As a not-for-profit organisation, you'll need a Westpac Community Solutions One transaction5 account to receive settlements.
If you’re a different organisation or business type, please find out more about EFTPOS Air or learn more about our other business transaction accounts.
Same day settlement4 happens after the business day cut-off, subject to availability. For EFTPOS Air, the cut-off is 7 days a week at 8.50 pm (Sydney time). Settlement must be to an eligible Westpac business transaction account.
You can sign in to Xero via the EFTPOS Air app, which securely connects EFTPOS Air to your Xero account. This allows you to automatically synchronise your invoices, payments and customers to Xero - making reconciliation easy, visit the EFTPOS Air Help Centre for more information.
Need a different solution?
Help when you need it
Things you should know
Eligibility criteria, terms and conditions apply for EFTPOS Air.
Community Solutions One is available for not-for-profit organisations including companies operating on a non-profit or charitable basis. Westpac may, at any time, exercise discretion to not approve an application and/or proceed with opening of a Community Solutions account where any documentation provided is incomplete and/or not to Westpac's reasonable satisfaction.
2. Mobile coverage: Internet connection is required to take payments.
3. Flat rate pricing: Applies to eftpos, Mastercard and Visa payments by card, mobile wallet, or wearable. The EFTPOS Air transaction rate is 1.4%, however charities are eligible for custom transaction rates, please give us a call on 1800 029 749 to discuss.
5. Community Solutions One Transaction Account: Before making a decision about any of our Business Transaction Accounts, please read the terms and conditions available at westpac.com.au/transaction-accounts. Fees may be incurred for certain electronic transactions such as foreign transactions and withdrawals from some overseas ATMs. Customers must be able to meet any applicable fees and charges. For a complete view of fees, please refer to our Deposit Accounts for Business Customers Terms and Conditions (PDF 813KB)
Read the Westpac Online Banking Terms and Conditions (PDF 408KB) before making a decision. Not all accounts are eligible to be included in a bank feed. Not all third-party service providers support bank feeds for all accounts.
Bank feeds must be set up with third-party service provider before it can be connected in Westpac Online Banking. If your third-party service provider doesn’t appear in the drop-down menu in Westpac Online Banking, you may need to check that your third-party service provider is registered with Westpac. Should there be any changes to your user access or network access levels, you may need to disconnect your bank feed(s) as any access changes won’t impact bank feeds. The products and services offered by third-party service providers are subject to their own terms and conditions and fees and charges. Westpac doesn’t guarantee or endorse the services or products offered by third-party service providers.
6. Access at any time is subject to system availability.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Visa® is a registered trademark of Visa International Service Association.