Contact Us securely in the App
If you need help, sign in to contact us securely, skip the automated questions and talk to a real person. Prefer to chat? We’re available 24/7.
Stay secure
You’re all signed in and verified in the App, making this connection more secure from the get go.
Fast help
There’s no need to search for the right phone number, just sign into the App.
Chat available 24/7
Ask us your questions anytime.
How to contact us in the App
In the Westpac App
Make sure you update to the latest version of the app.
- Tap Contact us at the top of the home screen
- Select Chat with us or select your topic under Call us now
In Online Banking
- Select Chat with us on the main dashboard
Find it fast with Smart Search
Simply type what you’re looking for in the search bar. Available on the latest Westpac App.
Things you should know
Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.
Standard call charges apply. Internet connection is needed to access the Westpac App. Normal mobile data charges apply.
Read the Westpac Online Banking Terms and Conditions (PDF 408KB) at westpac.com.au before making a decision and consider whether the product is right for you.
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